We're looking to recruit a hardworking and friendly Duty Manager to contribute to the running and organisation of our Tree Tops Trail, alongside our Management team. This will include managing many aspects of site operation including the organisation of staff, equipment, health and safety, customer care and administration.

This opportunity will close as soon as we receive the great CV that we are looking for, so don’t hesitate - apply today!

Key Responsibilities:

• Oversee a safe site, safe people (including both customers and colleagues) a safe course (infrastructure) and safe equipment.
• Help train and build a happy, engaged and professional team who can deliver an amazing customer experience.
• Liaise with site managers to organise and plan both slot timings and allocations as well as managing existing bookings to maximise business opportunities.

This will be achieved through:

Team management:

• Conducting induction meetings for all new staff.
• Managing the performance of all employees and where necessary reporting performance and disciplinary issues to site managers.
• Managing staff effectively on a day-to-day basis.
• The right candidate will also be required to carry out activity sessions across the site.

Health and Safety:

• Ensure a safe workplace environment without a risk to the health of you, your colleagues and visiting customers.
• Ensure that all health and safety policies, procedures, rules and regulations are adhered to and communicated with help from our H&S Executives.
• Ensure all staff use equipment in a safe manner as trained.
• Ensure the safe operation of the course.
• Keep a record and carry out periodical site, course and kit checks, recording any findings.
• Ensure all participants complete a disclaimer form before carrying out a session.
• Apply first-aid when necessary, appropriate to your skill level.
• Report and record all accidents, significant incidents and rescues correctly.
• Candidate must be comfortable using basic technology to carry out daily set up/close down checks.

Personal Protective Equipment (PPE):

• Fit and remove customer PPE correctly.
• Inspect and maintain site, PPE and other safety equipment, ensuring it is in good order.
• Ensure site PPE is correctly serviced.
• Maintain the PPE and equipment records as required.

Customer Service and Safety:

• Assist with customer enquiries and bookings.
• Welcome customers and prepare them to take part in site activities.
• Ensure all participants are fully prepared to take part in available activities, and that they comply with company rules regarding height, weight, age and medical conditions.
• Complete briefs in any of the available activities across the site.
• Do everything within reason to maximise customer satisfaction and minimise customer complaints.

Requirements for the position

• The right candidate must be able to show the ability to lead, manage, motivate and delegate appropriately.
• Excellent organisation and leadership skills.
• Previous experience in providing a high level of customer service.
• It is desirable that the right candidate is SPA or RCI certified, or holds an equivalent qualification/s.
• Ability to work under pressure and to deadlines.
• An ability to maintain site, structures and equipment is desirable.
• Must enjoy working outdoors in a variety of weather conditions and be confident working at height.
• It is an operational necessity that the right candidate is certified and prepared to conduct rescues (Rescue training can be provided to the right candidate).
• A level of qualification in First Aid (First-Aid training can be provided to the right candidate).

Details

• Salary is dependent on skills and experience.
• Heatherton World of Activities will fund all necessary training and vocational courses to further a candidates development to benefit both the business and the individual.
• Working hours will average at 40 hours per week.
• The role will run for 10 months a year running from the beginning of February to the end of November to match site opening hours.
• Weekend working will be required.
• Holidays are accrued on a pro-rata basis.
• This role will be subject to a 3-month probational period.
• All applicants must be a minimum of 18 years of age.

How to apply

Please send your CV and a covering email to info@heatherton.co.uk - we look forward to hearing from you.

Are you a practical person who loves problem solving and working with your hands? Would you love to spend time working in the great Pembrokeshire outdoors? Be part of a positive and friendly team? If so then this could be the role for you!

We are a luxury glamping and lodge site operating 10+ glamping units and 30+ lodge units on our award-winning family friendly site - sister company to Heatherton World of Activities, just 5 minutes outside of Tenby.

This varied role involves:

• Organising and contributing to routine maintenance and on-site repairs, including basic plumbing and electrics,
• Helping to implement new improvements,
• Site grounds maintenance,
• Taking care of the external cleaning of each accommodation unit, including our eco and electric hot tubs, toilets and shower block,
• Being a friendly point of contact for guests throughout their stay at Florence Springs,
• Helping look after our three gorgeous alpacas,

The right person will:

• Have similar hands-on experience and be proficient with hand tools and various equipment,
• Ideally have their own tools,
• Be good at problem solving,
• Slot into our fantastic existing team, whilst being confident and capable to act independently and with initiative whilst working on their own,
• Be friendly, approachable and comfortable socialising with our guests - making them feel welcome upon arrival and leave with smiles on their faces!

This position offers roughly 25 hours each week spread across 3 shifts. Due to the nature of the industry, Monday and Friday availability are essential, as well as Saturdays during the peak summer holidays.

To apply - if you would like to join our fun and friendly team, please send your CV and a bit about yourself to info@heatherton.co.uk, noting which role you are applying for.

We look forward to hearing from you!

• Kitchen – preparing snacks, hot meals and serving food to customers.
• Café & Coffee Shop – handling payments whilst preparing coffees and cakes to customers.
• Gift shop – serving and selling retail goods.
• Play area – overseeing birthday parties and general soft play sessions.

The right person will be:

• A friendly 'people person' with excellent customer service,
• Hardworking and reliable,
• Self motivated but also a team player,
• Aged 16+.

Some experience in hospitality would be ideal, but this is not essential as full training will be provided.

To apply - if you would like to join our fun and friendly team, please send your CV and a bit about yourself to info@heatherton.co.uk, noting which role you are applying for.

We're looking for an experienced and hardworking Tree Tops Trail Activity Supervisor for our thrilling high ropes course - for the 2025 season and potentially beyond!

This role involves:

• Meeting and greeting customers and assisting with queries,
• Setting up and maintenance of equipment to ensure all safety checks are carried out,
• Instructing high ropes sessions and zipwires,
• Patrolling the course to ensure all participants are safely conducting themselves while on course,
• Occasionally running other activities in the park.

The right person will:

• Be 18+ with a good head for heights,
• Have experience of instructing high ropes or climbing,
• Be sociable, friendly and comfortable talking to, leading and instructing large groups of customers of all ages and capabilities,
• Be hardworking and reliable.

This role is to cover weekends and school holidays throughout the 2025 season - and beyond! There's also the potential for mid-week work for the right candidate. Applicants must be good talking in front of large groups of customers of all ages. 

To apply - if you would like to join our fun and friendly team, please send your CV and a bit about yourself to info@heatherton.co.uk, noting which role you are applying for.

We look forward to hearing from you!

We are looking for friendly, hardworking and enthusiastic individuals with a passion for great customer service to join our team for the 2025 season - and beyond!

These are varied roles covering a number of areas, including:

• Kitchen – preparing snacks and hot meals and serving food to customers.
• Café & Coffee Shop – preparing coffees and cakes for customers.
• Gift shop – serving and selling retail goods.
• Play area – overseeing birthday parties and general soft play sessions.

The roles are permanent, beginning in February 2025. 

Working hours can be flexible to suit your needs and external commitments, but please note weekend availability is essential. Up to 30 hours a week will be available.

Relevant experience is preferred, but full training will be provided.

To apply, please send your CV and a bit about yourself to info@heatherton.co.uk. Applications will close as soon as soon as we receive the great CVs we are looking for!

We're looking for a friendly, hardworking and reliable person to join the Activities Team here at Heatherton from February 2025.  

This role involves:

• Supervising our wide range of indoor and outdoor activities, from go-karts and bumper boats to pistol shooting and paintball!
• Delivering excellent customer service at all times, ensuring our customers feel confident, safe and happy during their time with us.
• Providing a safe and clean environment for our customers by adhering to the correct working processes and health and safety guidelines.

The right person will:

• Be a 'people person' with excellent customer service,
• Be able to demonstrate high standards of communication, organisation and professionalism,
• Be self motivated but also a team player.

The role is permanent and and shifts will be roughly 8 hours at a time, with up to 40 hours per week available if required. Weekend availability is essential for the position.

Previous experience of working within the leisure and tourism industry or outdoor pursuits is desired, although not essential, as full training will be provided.

To apply - if you would like to join our fun and friendly team, please send your CV and a bit about yourself to info@heatherton.co.uk, noting which role you are applying for.

We look forward to hearing from you!