We are looking fro a fun, friendly, hardworking, and reliable individual to join the Heatherton catering and retail team for the 2026 season. This role covers a range of responsibilities, and is primarily to cover the busy school holiday period. This role would suit someone looking for work during the school and University holidays. 

About the role:

• As a Catering and Retail Assistant, you will work across our busy coffee shop, gift shop, and catering outlets, such as the Triangle Restaurant and BBQ.

This varied role includes a range of duties such as:

• Coffee shop-Barista duties such as preparing and serving hot and cold beverages in our coffee shop.
• Gift shop – serving and selling retail goods.
• Play area – overseeing and general soft play sessions and occasionally assisting soft play birthday parties.
• Restaurant-Taking customer orders and delivering meals to tables
• Providing excellent customer service with a positive attitude.
• Handling payments and operating tills.
• Keeping catering areas clean, safe, and well-stocked.
• Working as part of an energetic and supportive team.

What we are looking for:

• A friendly and approachable individual who has good communication skills. 
• A team player with a can-do attitude.
• Reliable, punctual, and happy to work weekends and school holidays. 
• Comfortable working in a fast-paced environment, especially during busy periods
• Basic food hygiene awareness (training can be provided)

We’re currently looking for seasonal staff, with shifts focused school holidays, and weekends.

There is also the potential to continue beyond the holidays for the right person.

To apply: Please send your CV and a bit about yourself to info@heatherton.co.uk, specifying that you are applying for the Catering and Retail Assistant position.

We look forward to hearing from you!

We are looking for a friendly, reliable, and highly organised Receptionist / Admin Assistant to join our team in a busy, customer-facing role.

This position will be primarily based at Heatherton World of Activities, with additional administrative support provided to our sister business, Florence Springs Luxury Lodges & Glamping, located next door.

This is a varied and rewarding role, ideal for someone who enjoys working with the public while keeping day-to-day operations running smoothly behind the scenes.

Key Responsibilities

• Welcoming visitors and providing a friendly, professional front-of-house experience
• Answering incoming phone calls and responding to emails efficiently and professionally
• Managing bookings, amendments, and enquiries for activities and accommodation
• Handling customer service queries both in person and online
• Processing payments and using booking and till systems accurately
• Supporting general administrative tasks across both businesses
• Assisting with daily office organisation and record keeping
• Liaising with team members to ensure smooth daily operations

About You

• Friendly, approachable, and confident when dealing with customers
• Highly organised with good attention to detail
• Strong communication skills, both written and verbal
• Comfortable using computers, email, and booking systems
• Able to work well under pressure in a busy environment
• Reliable, flexible, and a good team player

Hours & Requirements

• Approximately 16–20 hours per week (2–3 days)
• Weekend availability preferred
• Flexibility to support peak periods and seasonal demand

To apply for this role, please send a CV and a short introduction to info@heatherton.co.uk

We're looking for a meticulous and hardworking person to join the team at Florence Springs Glamping & Luxury Lodges; sister company of Heatherton World of Activities, situated 5 minutes outside Tenby.

We operate 10+ glamping units and 30+ luxury lodges on our award winning, family-friendly site, and we're looking to appoint an Accommodation Cleaner/Checker to cover both areas.

The role involves:

• Carrying out all relevant checks to ensure the team have cleaned accommodation to the high standard our guests are accustomed to,
• Cleaning accommodation to the same high standards,
• Reporting to the Accommodation Team Supervisor using our in-house electronic system.

The right person will be:

• Highly organised with a keen eye for detail,
• Meticulous and thorough,
• Confident in using modern technology (although training on our in-house system will be provided),
• Reasonably fit and active and prepared to work on their feet.

This is a permanent role offering approximately 12 hours per week, spread across 2 shifts. Due to the nature of the industry, working days will primarily be Mondays and Fridays with shifts running from roughly 10am to 4pm.

Start date: ASAP

To apply: Please send your CV and a bit about yourself to info@heatherton.co.uk

We look forward to hearing from you!

Are you a practical person who loves problem solving and working with your hands? Would you love to spend time working in the great Pembrokeshire outdoors? Be part of a positive and friendly team? If so then this could be the role for you!

This is an opportunity to our luxury glamping and lodge site operating 10+ glamping units and 30+ lodge units. Florence Springs is an award-winning family friendly site - sister company to Heatherton World of Activities, just 5 minutes outside of Tenby.

This varied role involves:

• Hot Tub Maintenance, including:

-Draining, refilling and setting up hot tubs on changeover days.       

-Cleaning, testing and balancing water chemistry

-Identifying and troubleshooting issues

-Carrying out routine checks to keep tubs running safely and efficiently

• Site grounds maintenance 
• Organising and contributing to routine maintenance and on-site repairs, including basic plumbing and electrics
• Taking care of the external cleaning of each accommodation unit, including our eco and electric hot tubs, toilets and shower block
• Supporting the smooth operation of site waste facilities, including the collection, rotation, and presentation of bins to maintain a clean and tidy environment for guests
• Being a friendly point of contact for guests throughout their stay at Florence Springs
• Assisting with late shift duties on a rota basis with other wardens, including guest check-ins
• Helping look after our three gorgeous alpacas,

The right person will:

• Be 18+ and have similar hands-on experience and be proficient with hand tools and various equipment,
• Ideally have their own tools,
• Be good at problem solving,
• Slot into our fantastic existing team, whilst being confident and capable to act independently and with initiative whilst working on their own,
• Be friendly, approachable and comfortable socialising with our guests - making them feel welcome upon arrival and leave with smiles on their faces!

This position offers roughly 25 hours each week spread across 3 shifts. Due to the nature of the industry, Monday and Friday availability are essential, as well as Saturdays during the peak summer holidays.

To apply - if you would like to join our fun and friendly team, please send your CV and a bit about yourself to info@heatherton.co.uk, noting which role you are applying for.

We look forward to hearing from you!